In areas served by emergency response centers that are not connected to the wireline E911 network, Provider will route 911 calls to the general telephone number for the emergency response center. This type of 911 service is referred to as Basic 911 service. With Basic 911 service, it is possible that the person who answers may not be specifically trained and designated to receive incoming emergency response calls. The emergency response center personnel receiving your call will not be able to identify your phone number or the physical address from which you are calling. For a full description of the limitations of Basic 911 service, please refer to the VoIP Terms of Service.
