Any call center whose "callers" can establish a traditional of Internet-Based phone call with an agent initiated via Web Browsing Interaction. Imagine this: You cruise to a Web Page and see a product you'd like to buy. You click on a button that says "speak to a live agent". A form pops-up and you're prompted to enter your phone number. A few moments later your phone rings. It's an agent from the call center associated with the Web Page you just visited.
