The eighty-12 months outdated LEGO Group believes “only the greatest is superior adequate”, according to its founder Kirk Christiansen. Accordingly, it is registered to numerous crucial ISO specifications such as ISO 9001 (excellent administration), ISO 14001 (environmental administration) and ISO 8124 (security of toys).
When was the last time you opened a new LEGO package and identified missing pieces or guidance or something considerably less than satisfactory about the merchandise and the complete working experience? The LEGO brand name is vital to the LEGO Group and everyone appreciates how difficult it is to console kids when their expectations have not been met. LEGO Group can not manage this. ISO 9001 supplies the necessary framework and rules to hold itself in test when meeting internationally-accepted greatest techniques for managing an successful High-quality Management Technique.
LEGO is employing ISO 9001 to hold its suppliers and world factories accountable to satisfy its excellent specifications and client expectations. This is a person of the positive aspects of the typical. The ISO certified corporation can contact the photographs when dealing with suppliers and have its choose of the litter. In the long run, the client wins. The typical is also getting used to assistance quickly-track world enlargement.
LEGO is carefully adhering to Part 7.2.3 of the typical termed 'Customer conversation'. That is, LEGO is deciding and implementing successful arrangements for speaking with client in relation to:
one) merchandise info
2) inquires, contracts or get dealing with, such as amendments, and
3) client feedback, such as client problems
The excerpt beneath is from ISO Concentrate + journals' March 2010 problem, Quantity one, No. one. 3
Given that 1991, the LEGO Group has carried out ISO 9001, which it regards as the ideal framework for structuring its world excellent administration technique (QMS) – with LEGO factories running in international locations effectively informed of its prerequisites. Making use of ISO 9001 is an productive way of implementing the excellent administration technique at new output web pages. All ISO 9001 prerequisites will ordinarily be familiar to excellent administration employees at new web pages, which help the corporation to concentrate completely on the precise interior prerequisites. For the consumer, the excellent administration technique assures that each and every LEGO box contains the correct amount and sort of making elements, which are contractual to provide the promised LEGO making working experience.